Jomablue Event Surveys

The Jomablue platform supports Event Survey functionality that can be tailored to suit your needs. There are two types of survey available: post-event surveys, and in-app surveys. 

Post-Event Surveys

Jomablue Post-Event Surveys are dynamic and are based on an individual attendee's journey at an event. Each attendee can be sent a survey that asks them questions about the sessions they attended, as well as general questions about the event as a whole. Key features and abilities include:

  • Common questions for the entire event
  • Survey questions based on sessions that an attendee checked in to
  • Multiple question types including free text, select, multi-select, range, and star rating (examples)
  • Create multiple surveys per event (e.g. one for Exhibitors, and another for Delegates), and send them to Categories of People
  • Easily send follow-up reminders to complete the survey for those who haven't done so yet

Customisation options include:

  • Custom colour (must contrast with white background)
  • Custom footer text (can include an optional terms and conditions link, HTML input required)
  • Custom success message upon completion of the survey (HTML input required)
  • The default customisation settings can be found here

Some important things to note:

  • Surveys are sent to attendees via email or SMS as a unique URL, and each survey can only be submitted once per user per survey. If a user attempts to reload or follow the link to the survey for a second time, they are presented with the following message: "You have already completed this survey"
  • Once a survey has been submitted, there is no way to "undo" the submission from a user or admin point of view

In-App Surveys

Jomablue In-App Surveys are delivered to your guests from within the Jomablue app itself, and appear as cards inside the guests' feed. In-app surveys are sent upon check-in to a session, and can contain the following questions:

  • Free-form text review of the session
  • Star rating of the session

Who configures our surveys in Jomablue?

Post-Event Surveys in Jomablue are currently configured by Jomablue staff. To get your surveys set up, send us the questions and requirements.

In-App Surveys can be configured by any Jomablue Portal user. To enable an In-App Survey for a session, navigate to Sessions, go to the session you want to add a survey to, and 

How do I access my survey results?

To get your survey results simply get in touch with a Jomablue team member (PM/Darren?) and they will provide you with a report.